A global leader in medical devices desired to implement and roll-out SAP CRM 7.0 system for their field service operations with a global workforce of over 1800 field service professionals. Having a scalable, global CRM system that is integrated to their core SAP ERP was vitally important to putting in place an end-to-end process that provided an optimized customer experience and helped the management to monitor operational and financial performance.
An industry leader in medical devices desired to implement SAP Service Management with a solution that would cater to dozens of countries, time zones, languages. GlobalSoft was selected based on our right mix of product and domain knowledge, and capability to provide the right kind of advisory support to achieve their goals
A $3 billion company and a leading manufacturer of welded steel pipes products wanted to implement a cost effective Sales Force automation solution that supported their business processes and would integrate with the existing ECC system as well as various legacy systems. As the client had no prior exposure to SAP CRM, training was a priority.
A $2.5 billion company in the discrete manufacturing industry with operations and joint ventures in 19 countries, wanted to upgrade to SAP CRM 6.0 for additional functionality and enhancements that would reduce the total cost of ownership and improve user adoption by automating processes and provide ease of use..
A leading window manufacturing company wanted GlobalSoft to provide recommendations to increase user adoption & work on improving the user experience by working on key functions & issues in SAP CRM. They also wanted to implement a light-weight mobile solution for their sales & service professionals.
A large industrial machinery manufacturer with operations spread across geographies was looking for a tool that facilitated an improved sales process across the business lines. Reduced efforts in reporting tasks and increased transparency of sales tasks across the workforce was an important objective. GlobalSoft provided a multi-phase SAP CRM implementation schedule in line with business priorities and adaptability.
A $7 billion global water, fluid and thermal management company required a comprehensive CRM system including SFA, Mobile CRM Sales and Analytics to address business challenges around customer metrics and information, market intelligence and automation of non-selling field processes. This implementation was based on an accelerated approach, driven by standard SAP CRM…
A large manufacturer of energy efficient home improvement products required a solution to minimize bloating of the SAP CRM & ECC Database with a range of document attachments. GlobalSoft installed a new dedicated Max DB Content Server and configured SAP CRM and ECC systems to handle attachments from SAP Objects. The client also wanted to transfer existing data from the SAP application database to the newly installed Content Server ensuring a transparent & 0-glitch experience..
A leading global manufacturer of medical equipment with marketing and distribution in multiple geographies, required integration of their Salesforce.com system with back-end ECC system to further enable their sales team. The integration was for five scenarios involving Open Sales Orders, Open Deliveries, Open Invoices, Credit History and Accounts Receivables Notes. The intrinsic challenge with the assignment was that more integration would be required down the line and an elaborate middle-ware infrastructure was not feasible.