Many enterprises leverage Salesforce.com’s solutions for the rapid time to value, ease of use, consistent performance and scalability inherent in the software-as-a-service (SaaS) model. However, when compared with standalone models, the architecture delivers greater value when integrated with core ERP systems e.g. SAP. This facilitates customer-facing employees like sales executives, call centre representatives and marketing professionals gain deeper insight of customers they work with every day. The result is increased user adoption, effective customer interactions, and higher overall customer satisfaction and customer retention.
Improved access to critical data combined with operational efficiency gains results in leaner, faster & successful sales teams.
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